Privacy Policy

This Privacy Policy explains how GREEN SWEEP, LLC (doing business as "green sweep", and referred to herein as "green sweep," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information that we obtain from visitors and customers of our website, greensweepnm.com, and through our residential and commercial cleaning services in Albuquerque, New Mexico and surrounding communities. We are committed to handling your information responsibly and in compliance with applicable United States and New Mexico privacy laws, as well as the carrier and industry requirements that apply to commercial text messaging (A2P 10DLC).

By visiting our website, requesting a quote, booking a cleaning, or otherwise engaging our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

We collect several categories of personal information, including:

• Identifiers & Contact Details: First and last name, email address, mobile and landline telephone numbers, and billing and service property addresses.
• Service & Home Preferences: Property type and size (bedrooms, bathrooms, square footage), cleaning frequency, pets, entry/access instructions, special surface care notes, and the specific service requested (recurring maid service, deep cleaning, move in/out, office & commercial, apartment, or custom cleaning).
• Booking & Scheduling Information: Appointment requests, preferred dates and times, quote details, and appointment history.
• Billing & Transaction Information: Payment method and transaction records. Credit card data is processed by our PCI-compliant payment processors; green sweep does not store full card numbers on its own systems.
• Communications & Correspondence: Records of your calls, emails, text messages, form submissions, reviews, and other communications with our office.
• Website & Analytics Data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, and time spent on the site, collected through cookies and similar technologies.
• SMS Opt-In & Consent Records: Records of your consent to receive customer care and/or marketing text messages, including the date, method, and scope of your opt-in.

2. How We Collect Information

We collect information through the following methods:

• Directly from you: When you complete a contact or quote request form on our website, call our office, email us, book a cleaning, or speak with our team in person.
• Automatically through your device: When you visit our website, we and our analytics and advertising partners may automatically collect browsing and device data using cookies, web beacons, tracking pixels, and similar technologies.
• Through our service providers: When you interact with tools we use to run our business — such as our CRM and marketing platform, scheduling and billing platform, and payment processors — those providers collect information on our behalf to deliver and support our services.

3. How We Use Information

We use the information we collect to:

• Provide accurate cleaning quotes, estimates, and service recommendations.
• Schedule, confirm, and perform cleaning services at your property.
• Process payments, issue invoices, and manage your account and billing.
• Communicate with you about your quote, appointments, service updates, and account — including by SMS text message, email, and phone call when you have consented.
• Send marketing and promotional messages (such as special offers, seasonal promotions, and gift card announcements) only when you have separately opted in to receive them.
• Respond to your inquiries, feedback, and customer service requests.
• Improve our website, services, operations, and customer experience.
• Measure and analyze the performance of our website and our online advertising (such as Google and Meta/Facebook).
• Comply with our legal, tax, insurance, and regulatory obligations.

green sweep does not sell, rent, trade, or lease your personal information — and we never sell, rent, or share lead data or SMS opt-in data for marketing or promotional purposes. We share information only in the following limited circumstances:

• Service providers and subprocessors: We share information with trusted service providers that help operate our business — such as our CRM and marketing platform, scheduling and billing platform, payment processors, email delivery services, and SMS carriers and messaging aggregators — strictly as needed to deliver our services and the communications you have requested. These providers are bound by confidentiality and may use your information only on our behalf.
• Customer care support: Information sharing to subcontractors in support services, such as customer service, is permitted.
• Legal compliance: When required by law, court order, subpoena, or government authority, or to protect the rights, property, or safety of green sweep, our team, or the public.
• Business transfers: In connection with a merger, acquisition, sale of assets, or similar transaction.

SMS consent is not shared with third parties or affiliates. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third parties except for the aggregators and providers that deliver the Text Message services.

Our website uses cookies, web beacons, tracking pixels, and similar technologies to understand how visitors use the site, remember your preferences, and measure the performance of our online advertising (such as Google and Meta/Facebook). These technologies may collect IP address, browser and device information, and pages visited.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website. We do not use cookies to collect sensitive personal data such as health or financial information.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include restricted access controls, encryption in transit where applicable, secure data transfer between our business systems, and vendor agreements that require our service providers to protect your information. Payment card data is handled exclusively through PCI-compliant processors. No method of transmission or electronic storage is fully secure, however, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide our services, to maintain active customer accounts, and to comply with our legal, tax, and accounting obligations. SMS opt-in and consent records are retained for the duration required to document and honor your messaging preferences and to satisfy applicable carrier and regulatory requirements. When information is no longer needed, we delete it or de-identify it, except where retention is required by law.

We rely on trusted third-party services to operate our business. These providers act as data processors on our behalf and are contractually required to protect your information:

• GoHighLevel: Our primary CRM, marketing, automation, and communications platform. GoHighLevel stores contact data, conversations, form submissions, and automation workflows, and enables SMS, email, phone calls, and appointment scheduling on our behalf.
• MaidCentral: Our scheduling, customer management, and billing platform.
• Zapier: Used to transfer data securely between MaidCentral and GoHighLevel.
• Payment processors: Process payments securely in accordance with PCI standards.
• SMS carriers and messaging aggregators: Deliver text messages on our behalf. These are the only third parties with which text messaging originator opt-in data and consent are shared, solely to deliver the messaging services.
• Analytics & advertising partners: Such as Google and Meta/Facebook, which may collect website and device data to measure advertising performance under their own privacy policies.

We do not share SMS consent or mobile opt-in data with these providers for their own independent marketing purposes.

10. Your Rights & Choices

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you; to opt out of marketing communications; and to withdraw your consent to text messages. You also have the right to request that we limit the use or disclosure of sensitive personal information.

To exercise any of these rights, contact us at info@greensweepnm.com or (505) 414-7887. We will verify your identity and respond within a reasonable timeframe.

11. Opt-Out Instructions

• SMS / text messages: Reply STOP to any message from green sweep to unsubscribe. You will receive one confirmation message and no further messages. Reply HELP for help, or contact us at (505) 414-7887 or info@greensweepnm.com.
• Email: Click the "unsubscribe" link in any marketing email, or email us at info@greensweepnm.com.
• Phone calls: Ask us to remove your number from our call list.
• Cookies: Adjust your browser settings to block or delete cookies.
• Advertising: You may opt out of personalized advertising from Google and Meta through their respective ad settings pages.

Please note that even after opting out of marketing messages, active clients may still receive necessary transactional and account-related notices.

12. Children's Information

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at info@greensweepnm.com and we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated through our website or by other reasonable means.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, or wish to request access to or deletion of your personal information, please contact us: